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Message 1 of 2
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Virgin V6 TIVO Box

I have been a customer of the full Virgin TV/Broadband/Landline and Mobile package for some 2 years now.  I am seriously angered by the fact that it seems I, as a fully paid member of the Virgin customer database, paying some £80 monthly for my mixed services, am still waiting for my TIVO box to be upgraded by Virgin.  I am also angered by the fact that new customers, seemingly, are offered the new TIVO box whilst their old customers have to wait.  WHY?

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Message 2 of 2
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Re: Virgin V6 TIVO Box

Hi Netleyman,


Thanks for letting us know about this on the community.


If you would like to upgrade to our new V6 box then I would recommend giving our customer service team a call on 150 from a Virgin Media landline or 0345 454 1111 from any other phone and they will be able to discuss this with you further.


I would also like to register your dissatisfaction to your account so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.


Speak to you soon

Forum Team

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