Virgin TV V6 On Demand

[markfree]

Hi Team,

We had an issue with our V6 box for the last 4 years, Catch Up and On Demand both do not work and displays the 'temporarily unavailable V210' error. We had a great engineer (Lee) over to sort out our broadband a few weeks ago and asked if he could have a quick look. After doing the Network Reset stuff and testing on his app that our service was working correctly, he basically said we needed a new tv box.

How do we go about requesting a self install Virgin TV 360 box? He said this should sort us out.

Thanks
Mark.

[Nathan_B]

Hi there @markfree, thanks for your post.

Sorry for the delay in getting to you on this post, I can certainly help further with your V6 issue.

I will need to access your account to do this so I am going to send you a PM to confirm your details.

Regards

Nathan

[Nathan_B]

Hi all, just an update on this issue.

I have booked an engineer to have this issue looked at so hopefully it is resolved.

Please let me know how this goes @markfree. If you need anything further I'll be happy to help.

Regards

Nathan

[markfree]

Thanks everyone all sorted. Engineer replaced the V6 box and remote as there was something wrong with the IR transmitter.

Mark.

[Ryan_N]

Thank you for keeping the thread updated 🙂 

Cheers, 

Ryan.