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jamesofmerton
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Virgin Media Service Interrupted On V6 Upstairs

Unusual for me to be having a moan on here.

V6 downstairs fine and connected by ethernet.

V6 upstairs has been connected by wireless 5ghz (300mb) and has been fine. Now got the dreaded not connected to network for 30 days. So no recording or catchup or guide or searching.

No faults in the area for this.

Wifi logo showing ok and password unchanged/encryption unchanged. Tried manual network search, will not connect. Tried a dozen times.

 

Any ideas?

 

Thanks

 

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av-115
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Re: Virgin Media Service Interrupted On V6 Upstairs

Don't want to sound like off-shore support but I would try rebooting both the box and the hub as a first port of call.

Have you split the SSIDs on your hub/router into the separate bands? What is the signal strength showing on the 5GHz band and does it connect on 2.4GHz?

Also if you go to Home > Help & Settings > Settings > Network > Connect to the Virgin Media service now, what happens?

If it's worked on wireless before there's no reason why it can't again, but as you'll probably know powerlines would be a better option - much more stable than WiFi.

--------------------------
TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
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Superuser
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Re: Virgin Media Service Interrupted On V6 Upstairs

I'm not sure I have the same confidence in powerlines but I would agree that, if wifi worked before, it should be more than acceptable if you connect to the 5GHz band and avoid interference with your neighbours on the 2.4GHz band.

If the Superhub is a Hub 3.0, you should certainly separate the wifi band to ensure you connect to 5GHz.

What does the Network Status say on the V6?

Home > Help & Settings > Settings > Network > View Network Status

What do you have for?:

Link Status

Signal strength

Connection Speed

 

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jamesofmerton
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Re: Virgin Media Service Interrupted On V6 Upstairs

cheers. a reboot of the hub solved the problem. 

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