Valley of tears episodes 3 and 4 missing on catch up

[Anthonygee]

Episodes 3 and 4 of valley of tears are not available but 5 and 6 are.  Can someone help!  Thanks 

[japitts]

Looks like this is missing from the All-4 branded app as well as VoD, but is available via https://www.channel4.com/programmes/valley-of-tears 

The VM staff team can probably check for known issues their side, but there were problems with C4 VoD for several weeks (related to the Red Bee broadcast centre fire) and this may be another example.

It may be worth querying with Channel 4 directly, given that their own app is missing the episodes - https://www.channel4.com/4viewers/contact-us 

[Beth_G]

Hi Anthonygee,

Welcome to the Community Forums! Thank you for your first post.

I'm sorry to hear that episodes 3 & 4 are missing from Valley of Tears. This has now been red back and is currently being investigated.

Thank you for your help @japitts 🙂

Beth

[roughneck]

Hello.

Has there been a fix for this issue yet?

Episodes 3, 4, 7, 8, 9, & 10  are still not available via my V6 box.

This is particularly strange because all episodes are available via my son's Sony smart TV.

Regards

Martin Wilson

[newapollo]

Hi Martin,

As per earlier posts on this thread this issue has been picked up and is being investigated for a resolution.

It seems to be making some headway as on my 360 the series is currently showing No Info Available, There is a Subscribe option and a date that is showing as Thur 1st Jan. 

This date tends to show up on computers, set top boxes, hubs etc when systems have been set to default and are waiting to link in correctly again.