on 04-02-2022 17:51
Hi,
I've tried following all of the VM web page links but they seem to be broken atm. Just need to order another remote control.
Any pointers to working links greatly appreciated!
Thanks
on 04-02-2022 18:03
Have you tried using alternative browsers?
If that fails, you can either call in or wait here for staff to respond.
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on 06-02-2022 17:22
Hi & thanks for the reply.
I've now tried Firefox, Edge & CCleaner browsers:
Download TV control app | Virgin Media
https://my.virginmedia.com/faults/order-new-remote
but got this:
https://my.virginmedia.com/faults/perform-equipment-checks
Also tried via a mobile but no luck there either 😞
Thanks again
on 08-02-2022 20:55
Hi @Monkeyfeet,
sorry to see you had issues trying to use the website to order a replacement remote.
I have checked these on our end today and have seen no issues. Are you able to try again if you have not already?
Regards
Nathan
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on 09-02-2022 02:49
on 09-02-2022 12:01
Hi, Just tried those links from a different location (Scotland) using Chrome browser - unfortunately they still don't seem to work and return the "Oops something's broken" page...
Anyway, after waiting for several hours, and entering my details several times, had a chat request answered and a new remote is on its way 😄
on 11-02-2022 13:17
Hi Jamesofmerton,
Sorry to hear that you didn't get your remote.
If you are still having issues I can order one for you?
Kind regards,
Zak_M
on 11-02-2022 13:53
on 12-02-2022 08:16
Hi,
It's good that you're able to arrange replacement remotes here on the forum, but I notice the links still don't work.
Does highlighting it here constitute reporting the issue to VM?
And, if so, would it be possible to have a progress report at all? It's just that it seems that VM aren't too worried about the issue.
on 14-02-2022 11:02
Hello @Monkeyfeet,
I am sorry that the link is not working, I will feed this back internally today.
Thanks for the feedback.
Are you needing a replacement?
Many thanks,
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