on 09-03-2017 14:52
Is there a hidden volume control for the V6 box anywhere in the menus? When I turn the tv from freeview to Virgin I have to double the volume on the remote control as it's so quiet. The old Tivo box was fine and we didn't have to touch it.
on 02-02-2020 16:16
Thanks wm29. The splitter requires a power supply, so yes it's an 'Active' one.
on 02-02-2020 21:22
I've also found another thing that might help the V6 sound quality. In my LG TV's Sound Settings screen, I found that by setting 'Dolby Atmos' to ON and 'Adaptive Sound Control' also to ON, it greatly improves the quality of the sound by making the vocals a bit richer and louder without increasing the background stuff. Hope this helps.
on 02-04-2020 22:55
I'm also having this problem too. I've tried everything but to no avail. I'm also experiencing issues with channels now saying that they are not part of my package amongst other things.... Once my contract is over TV and Phone will be gone! Stick to Freeview and On Demand. Sorry Virgin
on 15-04-2020 11:20
So VM have no desire to fix this problem? Very disappointing.
on 15-04-2020 11:25
on 16-04-2020 09:02
Yes def the V6 box - been going on for years now.
Virgin refuse to acknowledge its their box/software. No matter what setting I use on my LG OLED55C6V the volume is miles lower than the TVs tuner or other HDMI devices, and BBC1 SD (South East) is significantly higher volume than BBC1 HD (London) - again not on the TVs own tuner. So I get the volume issue when I first change to Virgin on the HDMI, and then again once I've adjusted the tv volume when I switch between BBC 1 SD and BBC1 HD.
In short, it's flaming annoying and just incompetent of Virgin not to have fixed this by now...I have even used another LG TV (2019 model) and it is still the same result.
on 16-04-2020 11:50
on 14-05-2020 11:40
I can't believe this issue is still going on!!! I am getting a new a/v receiver soon, let's see if that makes a difference, buy I doubt it will as I am currently using the same receiver I had when I was with Talktalk, and I didn't have a low sound issue then.
on 14-05-2020 12:21
Getting a new receiver makes no difference unfortunately. The issue is with Virgin to repair. Unfortunately I have grown tired with it and broadband woes and I am moving to a new provider.
on 14-05-2020 12:36
I am fully aware it won't make a difference, just thinking out loud I guess!!!