Virgin Media Community

[Jamesy1234]

Lip service!!!!

They do know about it,

[Rbrookbanks]

You have obviously failed to understand the issue being discussed...

[wm29]

There are several minor irritations with VM's service. This is just one of them.

Just like Sky with their older boxes, VM seem to have done the same: i.e. ignore their customers.

It's suck it up or leave, I guess.

[rsauye]

Send Engineer To Sort This Out Please

[Hoza147]

I’ve had same it’s stupid how long it’s took to be looked at I have to double volume from free view to v6 I don’t use sound bars or nothing like that I’ve got hdmi straight from box to tv and sound is crap like people have said the louder u turn up vol the background noise increases aswell so it’s pointless 

[Rbrookbanks]

We've got Gigafast being installed right now, Virgin are going to need to up their game...

[coypu13]

Finally found something that works for me! Go to tv settings/sound/expert settings/hdmi audio format change from bitstream to Pcm. My tv is a Samsung 🤞.

[fredtheted]

I also have a Samsung and changing the audio settings, as you suggested, makes no difference at all the sound is still abysmal, particularly on Sky Movies.

[Jamesy1234]

This issue is still going on!!!!

[bigmaluk1]

We shall resign ourselves to the problem then. 

As someone whose been dealing in electronics, most systems have a facility built in whether in software or hardware to increase the gain of an output circuit.

Even if a customer can't do this surely an engineer can be informed how this can be completed. I find it impossible to think it was designed without being able to do this simple thing. one.