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Forum Team
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Message 11 of 16
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Re: V6 upgrade

Hi Afm3a,

 

Thanks for your post and welcome to the community.

 

I'm sorry to hear you're having issues upgrading your box.

 

Did you also receive a letter stating you could do this for free?

 

Thanks 

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Superuser
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Message 12 of 16
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Re: V6 upgrade

Becuase Scammers will check the TPS before illegally scamming you. They wouldn't want to break the rules

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Afm3a
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Message 13 of 16
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Re: V6 upgrade

Yes I got a letter last month saying I had to upgrade as my box was no longer supported, and that this wouldn’t affect my contract or my monthly charge.

 

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Message 14 of 16
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Re: V6 upgrade

Hi Afm3a,

 

Thanks for posting, I'll be more than happy to help you with this.

 

I'll drop you a PM so I can get further details Smiley Happy

 

Kind regards,

 

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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sebbity
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Message 15 of 16
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Re: V6 upgrade

John_GS,

I've heard nothing more from you - i.e. no 'PM'  (what is that ?) or similar received.....

I received a call this morning from Virgin.  I talked with the lady for half an hour - in my working day when I should be working.

I almost arranged for the correct and updated hub and V6 boxes to be delivered to me, but then she started to try to 'sell' me new box calibration services and some kind of hacker protection packages, the result of which would be to increase my contract. 

Your letter says these boxes are to be free.

I don't want these things, and I don't want to increase my contract !  I don't want my VM service to go off line.

How do you sort this out ?

 

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Message 16 of 16
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Re: V6 upgrade

Apologies Sebbity,

 

Will send now.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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