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Bigsnake123
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Message 1 of 7
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V6 upgrade offer

Received an email saying I was eligible for an upgrade to the new V6 TiVo box.  I have been into offers and upgrades link from my account but can't find where to get the upgrade to the V6 box?. Will I have to call VM cuts services?

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Corinneangela
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Message 2 of 7
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Re: V6 upgrade offer

Much better to call them.. the online booking has proved to be very iffy.. with VM not actually getting the orders even with a confirmation.

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Forum Team
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Message 3 of 7
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Re: V6 upgrade offer

Hi Bigsnake123, 

 

Thanks for your post and it's great to hear you're interested in upgrading to the V6 box. 

 

In the email, there would have been a number to call if you wanted to accept the upgrade. Call that and the team will get things sorted out for you. 

 

If there is no number then speak to the team via 150 / 0345 454 1111 and they'll be able to go through what options are available for the V6 box. 

 

Come back and let us know how it goes. 

 

Thanks,

Kath_F
Forum Team

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Bigsnake123
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Message 4 of 7
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Re: V6 upgrade offer

Thanks, called, ordered, install date booked.
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jonathanpx
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Message 5 of 7
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Re: V6 upgrade offer

I got an email yesterday announcing the offer to upgrade for a one-off £20 payment, which was very tempting.  So I went on to click, "Get your Virgin TV V6 box", answered a few questions to prove I was not a robot.  It then told me it couldn't find my account.

Now it may be that my account isn't high enough to qualify.  If that is the case, Virgin Media should not be sending me emails in a underhand attempt to lure me into getting a higher package.  Its a cheap marketing trick and one which I would have thought Virgin would not sink to.

The old Tivo box is ridiculously slow and clunky and does need upgrading.  My Amazon Firestick TV is so much better.

Virgin should be upgrading the dated Tivo boxes as a matter of routine.  I have been with Virgin Media for over 10 years and not only do they do this sort of thing, but they are now removing loyalty discounts.  So much for valuing existing customers eh?

 

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Corinneangela
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Message 6 of 7
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Re: V6 upgrade offer

Hi.. you would be better to call them as there seems to be issues with the links they gave in the emails. Nothing personal to you, lots have the issue then successfully upgrade by calling them.

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Re: V6 upgrade offer

Hi jonathanpx, 

 

Thanks for your post and apologies to hear you were having an issue ordering your V6 box. 

 

We're aware there was an issue with this however we have since resolved it Smiley Happy

 

If you haven't yet already spoken to the teams, try again via the email link and things sort be working. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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