on 21-04-2022 15:49
I want to return a V6 box but the returns box the details on the cardboard directions do not fit the V6,
I have still got the box the V6 was originally sent to me
Walter
on 21-04-2022 16:30
on 21-04-2022 17:45
I know what I need to return, but the cardboard box dose not fit hr V6
on 22-04-2022 08:15
I need someone from Virgin to reply on the packing problem
on 22-04-2022 13:17
Hi @Walter
The V6 box should fit into the returns packaging. The follow VM youtube video shows how to pack it up.
https://www.youtube.com/watch?v=vOhLByeNjn4&t=16s
on 22-04-2022 13:51
> Hi @Walter
The V6 box should fit into the returns packaging. The follow VM youtube video shows how to pack it up.
https://www.youtube.com/watch?v=vOhLByeNjn4&t=16s <
That is a bit more helpful, do I need to include the controller and the HDMI cable?
Walter
on 22-04-2022 15:44
Hi again Walter,
No you don't need to include them, but try and fit the remote control on as it's useless without the V6 box, or give it to someone else as a spare
on 26-04-2022 10:09
I put the package into my local Connect Plus shop and was given a receipt for it.
on 28-04-2022 11:17
Hi Walter,
Thank you for reaching out to us here on the Community and thank you to our members for your support.
Our apologies for any issues you experienced with the package, I do hope the video links provided helped with this.
We appreciate you taking the time to return the equipment but if you do experience any further issues please do get back in touch and we will be happy to assist further.
Thanks
on 08-05-2022 09:44
Do I get a confirmation from Virgin when they receive it?