I have a strange issue where recordings on BBC and Channel 4 are failing. Either they show as recorded but then have a gap/it ends very early or completely fail - e.g. the Apprentice yesterday shows as ‘Not authorised’ in recording hiccups. Celebrity Hunted on channel 4 only has 30 mins recorded but no error.
Other channels don’t seem to have any issues.
I tried calling but the support person clearly didn’t understand the problem... they asked me to disconnect and reconnect the coax cable and then test playing the recording again..................
That sounds like signal problems or a failing box, you should phone 150 and book an engineer visit. The team on here could run a signal check but it can take them up to a week to get round to dealing with a message!
Thanks for the advice! I am reluctant to do this given the terrible service I got when I tried calling yesterday but will give it a go. I did suggest on the call that they check my signal levels but they didn’t seem to understand lol.
If the team here can run a check that would be much appreciate too :-)
(the other funny one they advised was to manually adjust the recording times... haven’t done that since I had a VHS)