on 06-05-2022 08:41
My V6 is rebooting every few days.
After switching on from standby, the screen gets stuck in the 'Welcome' or 'Starting up' screen.
After powering off/on the V6 cycles through all the options for setting up a new box.
After completing this all my settings are lost including settings for 'My Favourites'
Answered! Go to Answer
on 14-05-2022 10:59
Hi skinnybloke
Thanks for joining us on PM, just to update the thread, the resolution was no fault occurring for a few days so no engineer visit needed,
Best,
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on 06-05-2022 11:00
Your V6 sounds faulty - even after a reboot, your Settings & config shouldn't be lost.
You can either wait here (might be a couple of days) for VM to respond, or call in to get your tech visit booked.
150 from a VM phone or 0345 4541111 from any other phone.
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on 07-05-2022 08:28
Thanks for the response - I'll wait for VM to respond - don't want to spend ages hanging on the telephone.
on 09-05-2022 20:50
Hi skinnybloke,
Thank you for your post. I'm very sorry to hear about the issue with your Tv box.
I have attempted to locate your services on our systems but have been unsuccessful.
I will private message you to get your details to look into this.
^Martin
on 14-05-2022 10:59
Hi skinnybloke
Thanks for joining us on PM, just to update the thread, the resolution was no fault occurring for a few days so no engineer visit needed,
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill