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Cadgerblock
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V6 playback pixelated on cbbc hd

Hi keep getting playback issues on the v6 boxes (2 off). Connections tight. Specifically mentioned cbbc as that’s almost all we have on these days... kids

 (Pixelation...)

when we watch live seems ok...?

 

thanks, 

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Re: V6 playback pixelated on cbbc hd

Hello Cadgerblock,

 

I am really sorry to hear that this has happened, Is this on the live channel or playing on demand content from said channel?

 

Thanks Joe_F

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Cadgerblock
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Re: V6 playback pixelated on cbbc hd

Did a bit of fault diagnosis.

 

we have 2 v6 boxes. The new one downstairs has an issue on playback of recordings whether islets a live recording or a saved recording. Whilst we watch live it is fine and clear, but if we then watch same recorded we get frequent spots of pixelation in the recorded program (it’s not moving about in recording it’s at the same spots if you rewind).

 

other v6 box has no issues such as above.

Have reset, checked connections, did ring help desk they couldn’t find anything and just said the usual we will monitor for 48hrs and then ring back if still issue.... still got issues but will ring back in 36hrs!

 

i wonder if it’s issue with new v6 box? Not recording well....

 

??

 

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Re: V6 playback pixelated on cbbc hd

Thank you for getting back to us. 

 

Have you managed to get this resolved since your post?

 

If not please let us know and we will be more than happy to look into this for you. 

 

Look forward to hearing from you, 

 

Hetty_R
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