on 31-03-2022 17:00
I have turned off "pin required" but the box still asks for a pin for all sorts of programmes. I have seen many answers that blame Ofcom & Sky for this, I don't have Sky Cinema, today I wanted to watch DC's Legends of Tomorrow which was broadcast at 20:00 and the stupid box still wanted a pin. You may question my viewing choices but I'd like to get rid of the pin requirement.
on 31-03-2022 17:23
@robt123 wrote:I have turned off "pin required" but the box still asks for a pin for all sorts of programmes. I have seen many answers that blame Ofcom & Sky for this, [snip] but I'd like to get rid of the pin requirement.
Your complaint should be directed at Ofcom, it is they who require the broadcasters (Sky) to use this PIN for age-protected content, and the platform-providers (Virgin Media) to enforce it.
https://www.ofcom.org.uk/consultations-and-statements/category-2/mandatory-daytime-protection
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on 31-03-2022 18:35
31-03-2022 18:42 - edited 31-03-2022 18:43
What is the specific programme, series & episode number that you are having to enter the PIN for? The PIN requirement is driven by the content & rating, not the time of broadcast.
Presumably the programme is fine, apart from having to enter the 4-digit PIN?
Edited to add that a cursory search of Sky's forums reveals similar complaints, hence my previous comment about this being independent of your platform provider.
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on 31-03-2022 18:54
From Sky's own community forums
/Is-there-any-way-I-can-turn-this-damn-parental-control-off
also https://helpforum.sky.com/t5/Sky-Q/PIN-Protection
on 31-03-2022 19:25
Don’t you just love those who blame Virgin Media when it is ABSOLUTELY nothing to do with Virgin Media?
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on 31-03-2022 22:43
on 08-04-2022 08:01
Firstly, no thanks for all the sarcastic comments from all you people boasting about your expertise, get off your ego trips.
Second, Virgin holds some responsibility as I have trawled all over their site looking for the information about Sky programmes and Ofcom, nothing.
Third, Virgin's website is full of broken links and links that send you off to the wrong page, one example, I clicked on a link for TV help and it took me to the broadband page.
on 11-04-2022 16:59
Hi robt123,
Thank you for reaching out to us in our community and welcome, we are sorry to hear you aren't happy that when you go onto Sky Sports, which channel was it you try to watch when being asked, what rating it? I have tried to replicate this and didn't get the same issue.
Regards
Paul.
on 12-04-2022 17:44