V6 pause live TV and play back.

[MGN1965]

Is buffering/ sticking nd not watchable when you recommence playing 

[japitts · Accepted solution]

If live TV is OK but any recorded or paused content is playing up, this would suggest a hard drive fault.

Check that live TV is OK, recordings and paused bits play up, and also that OnDemand is fine.

If so, your V6 will need replacing - you will need to either call into faults (150 or 0345 4541111) or wait for staff to respond on here.

[Gareth_L]

Hello MGN1965

Thanks for your post 
Sorry to hear about the issue with your playback 
I can look into this for you 
If you don't mind
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L