Menu
Reply
  • 18
  • 0
  • 0
JeepSwensonfan
Tuning in
223 Views
Message 1 of 11
Flag for a moderator

V6 frequent black screen

A fault has developed with my V6 box.

Every few seconds, the screen will go black and no sound, for between 1-3 seconds and is getting worse. 

Tried a different port on my telly, still does it. Tried a different HDMI cable, still does it. Tried switching the box off at the mains for a few minutes, still does it. 

HELP!!

0 Kudos
Reply
  • 18
  • 0
  • 0
JeepSwensonfan
Tuning in
210 Views
Message 2 of 11
Flag for a moderator

Re: V6 frequent black screen

Bit of an update.

Just tried a new, Philips 4K HDMI lead and it is still doing it.
0 Kudos
Reply
  • 18
  • 0
  • 0
JeepSwensonfan
Tuning in
199 Views
Message 3 of 11
Flag for a moderator

Re: V6 frequent black screen

Another quick update.

Since switching the box back on at 5pm, the fault hasn't appeared.

Could it have been a fault on the line?

Still a pain in the rear end.
0 Kudos
Reply
  • 9.68K
  • 425
  • 669
Forum Team
Forum Team
176 Views
Message 4 of 11
Flag for a moderator

Re: V6 frequent black screen

Hi JeepSwensonfan,

 

Thanks for posting!

 

Sorry to hear you've had trouble with your V6.

 

How has it been since your last post? Has the fault cleared or are you still seeing blackouts every now and again?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 18
  • 0
  • 0
JeepSwensonfan
Tuning in
170 Views
Message 5 of 11
Flag for a moderator

Re: V6 frequent black screen

Hi.

It is behaving itself for now. I think it must have been a fault on the line.

Thanks.
0 Kudos
Reply
  • 18
  • 0
  • 0
JeepSwensonfan
Tuning in
145 Views
Message 6 of 11
Flag for a moderator

Re: V6 frequent black screen

It has started again tonight.

Can someone check if this is a fault on the line?
0 Kudos
Reply
  • 23.19K
  • 882
  • 1.7K
Forum Team
Forum Team
114 Views
Message 7 of 11
Flag for a moderator

Re: V6 frequent black screen

Hi JeepSwensonfan,

 

Thanks for your post and apologies to hear you are having an issue with your V6 box. 

 

Checking the box at this end it looks as though it is offline. In order for us to check the stats we need it to be online. 

 

Can you please turn the box on, post back here to let us know and then leave the box on until we reply. This will allow us to perform the needed diagnostics Smiley Happy

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 18
  • 0
  • 0
JeepSwensonfan
Tuning in
105 Views
Message 8 of 11
Flag for a moderator

Re: V6 frequent black screen

Hi.

Weird that it is showing offline as it has been on all day. I have it on now still and it is connected to the internet.

Thanks.
0 Kudos
Reply
  • 77
  • 1
  • 7
TobyTyler77
Dialled in
95 Views
Message 9 of 11
Flag for a moderator

Re: V6 frequent black screen

HI, if your tv is a Samsung 4k uhd tv, this will fix your problem, while watching the V6 box enter your Samsung TV picture settings, change the picture setting to Game Mode, hey presto it's fixed, it fools the TV into thinking the V6 box is a games console, hope this helps, I've told Virgin about this fix, but they just ignore me.
0 Kudos
Reply
  • 18
  • 0
  • 0
JeepSwensonfan
Tuning in
90 Views
Message 10 of 11
Flag for a moderator

Re: V6 frequent black screen

Hi.

My telly is a full HD LG.
0 Kudos
Reply