Where's the option for people that don't want to waste time playing silly games, and just get the new box without shelling out for it? I'd be happy to sign another contract if I was offered the price of a new customer.
When you first signed up you'll have been the recipient of an advance fee similar to those that new customers are now getting. As an existing customer you'll never get the same offers unless you're out of contract. This applies to any of the big providers VM,Sky to BT
I personally get annoyed that everyone is paying different rates even when they're on the same packages. The whole industry needs sorting out . How they can charge me £59pm but someone else on exactly the same package £90 beggars belief it's the same everywhere, gas, electric, tv, broadband etc 😡
you got a tivo when you joined i'm assuming. at that time anyone with a V+ box had to pay to upgrade. so you got a better deal then they did. Welcome to the real world. you are not being treating different to new customers, you was a new customer people though the same about you when you joined
My complaint is that VM broke the Tivo box with the so called upgrades, almost all of which I don't need or use. I still have an old V+ box and that works much like it always did. And don't forget that, unlike mobile phones, VM own these boxes.
On this basis I do not think that it would be unreasonable to pay a one off upgrade cost for the V+ to V6 as it would give me extra facilities, but not for replacing a rubbish Tivo that no longer works as originally supplied.