on 03-07-2021 17:25
I installed a new Hub 3 last week and have no issues with connection or the hub itself although since installation none of the 3V6 boxes in the house can connect to each other, continually comes up with C423 error code but rebooting boxes isn’t working and not sure what else to do?
One box is connected by Ethernet cable the other 2 are wifi
does anyone have any solutions?
on 03-07-2021 17:59
I presume you have altered the two WiFi-connected V6s to reflect the SSID (WiFi name) and password of the new Hub?
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on 03-07-2021 18:56
As per Ernie, a new hub means a new WiFi network/SSID. Ethernet will connect straight up, but each V6 that's using WiFi will need to be connected to the new SSID and be given the new password.
Home > Help & Settings > Settings > Network
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on 03-07-2021 19:00
Yes I connected both WiFi boxes up to the new hub with the new password the same day I installed it
on 03-07-2021 19:02
I done this the same day I connected the new hub, everything else that requires internet use is working just not the boxes connecting somehow
on 03-07-2021 19:17
Are you saying that...
Each box can use VoD & streaming ok? That uses the internet
But you're having problems multiroom streaming? It uses the same connection.
If so, what's the problem with multiroom? Can you explain what's happening?
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on 03-07-2021 19:31
on 03-07-2021 19:40
What's the error code?
That will help in identifying the cause.
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on 03-07-2021 19:49
The error code is C423
on 03-07-2021 19:56
As per Error code help this usually relates to wireless problems, often insufficient WiFi reliability or strength.
What's the signal strength reported as, in the network connections screen?
Remember that it's the quality of the connection on the "donating" box as well as the "receiving" one that both need to be sufficient.
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