Virgin Media Virgin Media Community

Denise12 · ‎25-07-2022

Since receiving my new hub box the v6 box upstairs is not connecting to the Internet

Have done everything suggested etc switch off check connections

Help do I need an engineer

newapollo · ‎25-07-2022

Are you using a wired or wifi connection?

if you've received a new hub it will have a different SSID (network name) and password, unless you changed it to match the settings on the original hub

Are you searching for the new hub name on your V6?

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

See where this Helpful Answer was posted

newapollo · ‎25-07-2022

Hi @Denise12

Are you using a wired or wifi connection?

if you've received a new hub it will have a different SSID (network name) and password, unless you changed it to match the settings on the original hub

Are you searching for the new hub name on your V6?

Dave

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

Denise12 · ‎26-07-2022

Thanks it worked

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

V6 box