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V6 box

Lordlumpus1971
Tuning in

I have a new V6 box. But all the channels come up with to be announced. It worked fine 2 days ago. And the other box we have upstairs works fine.

3 REPLIES 3

BillBudd
Superfast

Apologies if you have already done this, but have you checked that all the cables are secured (at both ends) and re-booted the box.  Also if you go into settings you can view the status of the box.

Kind regards,

 

Bill

I do not work for VM. Services: 2 x HD TV (+ Sky Sports, BT sport), x2 Tivo boxes (WiFi) Hub5 1gb, Talk Weekend Phone on IP, o2 Mobile SIM on iPhone, unlimited data, texts & minutes.

newapollo
Very Insightful Person
Very Insightful Person

@Lordlumpus1971 

Have you tried reconnecting the V6 box to the network?

Home - Help and Settings - Settings - Network - Connect to the Virgin Media service now

If that doesn't work try rebooting the V6 and hub to force a reconnection.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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japitts
Very Insightful Person
Very Insightful Person

If the manual reconnection doesn't work, then before trying any reboots, see if OnDemand works,

Both EPG updates & OnDemand use the internet connection - so if VoD works, the connection is proven as working and helps any further troubleshooting.

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