V6 box stuck on 16%

[KatWard11]

My V6 box has gave up on us, my V6 box froze on us, so we tried restarting the box and it has been stuck on 16% since last Wednesday 29th March, dispite resetting numerous of times. We’ve tried ring VM and just keep getting the phone put down and told no one is available to take my call!! 
Getting a bit frustrating considering i haven’t had a full service for almost a week..

So can anyone advise 

Kat

[Travis_M]

Hi @KatWard11

Thanks for posting on our community forum

I'm going to drop you a private message now so we can get this sorted, please keep an eye on your inbox.

Regards

[nodrogd]

Check that the white coax cable is firmly into the back of the box, is firmly screwed into the  adaptor & has not come loose where it attaches at the other end