Have had to turn up volume level very high to get sound right. Now sound is interrupted if flicking through channels. Also if coming off mute there is a delay in the sound returning. Have Re booted box this will temporarily fix it apart from the high volume setting. But the issues will return again. After having numerous issues with my Virgin service, the v6 box was installed to sort the problem, now again we have an unreliable service and equipment.
I'm sorry to hear that the issues are still ocurring. I have booked a technician appointment for you to take a look at your TV Box and get this resolved. I will send you a private message with the details of your technician appointment and to confirm your address. Please look out for the purple envelope in the top right corner and get back to me when you can.
No problem at all. I have been able to check on our system what date your technician appointment is scheduled for.
Please keep us updated on how you get on and if the technician has been able to resolve your issue. You can manage your appointment on your online account if necessary.
Your technician has been today, having just left 15.30.
He has installed a new box, I’m hoping this will have sorted the issues I have been experiencing.I will monitor things and let you know if things continue without further issues.
