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Forum Team (Retired) Josh_RW
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Message 51 of 65
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Re: V6 box sound dropouts driving me mad.

Hi Deband,

 

Welcome to the Community!

 

I'm really sorry for the trouble with this.

 

How have you got your V6 connected? Are you using surround sound equipment or HDMI directly to the TV? Do the dropouts only occur on recorded programs?

 

Speak soon

 

Josh


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Dataforensics
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Message 52 of 65
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Re: V6 box sound dropouts driving me mad.

For information, I have recently upgraded my surround sound amplifier/home cinema system to a Yamaha RXV583.

I get no dropouts with this new one although the old one worked with everything except the v6 tivo.

Bit of an expensive way to fix the problem though I do get to enjoy a 7+1 speaker system now.

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dante01
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Message 53 of 65
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Re: V6 box sound dropouts driving me mad.


@Dataforensics wrote:

For information, I have recently upgraded my surround sound amplifier/home cinema system to a Yamaha RXV583.

I get no dropouts with this new one although the old one worked with everything except the v6 tivo.

Bit of an expensive way to fix the problem though I do get to enjoy a 7+1 speaker system now.


 

 

I'd not suggest changing your AV receiver as being a solution and nor would I be as sure as you appear to be that the issue is resolved. THere are plenty of reports on other boards specialising in AV matters that the issue effects ALL AV receivers including Yamaha's most current models. My opinion is that it is a inherent fault with the HDMI chipset being used within the TiVo box. The reason Virgin avoid addressing it is because it would require a product recall as opposed to a simle software update. Swopping your AV receiver cannot reair the chipset in the V6. If Someone from Virgin would like to refute this or correct me then please let them speak. 

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Dataforensics
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Message 54 of 65
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Re: V6 box sound dropouts driving me mad.

I agree, the faults reported do suggest a problem with the V6 hdmi negotiation, possibly the content security protocols. And as you imply if the problem lies with the V6 hdmi chipset and cannot be fixed by software updates, a product recall could be required.

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LeicesterLad
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Message 55 of 65
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Re: V6 box sound dropouts driving me mad.

I am also experiencing the same problem. The sound drops out, and as somebody posted previously, the television flashes like a camera flash.

Turning off and on fixes it short terms, but the problem reoccurs. 

It is definitely not the tv, as I have no issues with my Firestick.

Has a fix been found yet?

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grdunn123
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Message 56 of 65
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Re: V6 box sound dropouts driving me mad.

I started this thread nearly 14 months ago. As an early adopter of the V6 box, I did expect some teething problems but at this stage of the game I would expect these to have been fully addressed. Unfortunately they don't seem to have been for me and many others and I think that someone should take responsibility for this now and offer some sort of redress.

 

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LeicesterLad
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Message 57 of 65
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Re: V6 box sound dropouts driving me mad.

I have two boxes, and the newer one has never given me any problems. The older one, however, is the trouble maker. Maybe I should just ask for a new box!

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dante01
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Message 58 of 65
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Re: V6 box sound dropouts driving me mad.


@LeicesterLad wrote:

I have two boxes, and the newer one has never given me any problems. The older one, however, is the trouble maker. Maybe I should just ask for a new box!


There are numerous instances of customers having their V6 replaced to only have the exact same issue with it that was apparent with the previous box. Don't you think that replacing the box hadn't already been tried given the prolonged duration this issue has been in existence?

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edge306
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Message 59 of 65
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Re: V6 box sound dropouts driving me mad.

With the news today that as from two days time VM customers lose all the UKTV channels and the replacement is a load of American dross, the problem of these V6 box sounds dropouts goes away because I've already phoned them to tell them I'm cancelling and they can have their super-duper V6 box back.  I'm heading back over to the dark side (Sky)....... cya Virgin.  I don't think I'll be the only one either........

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dante01
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Message 60 of 65
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Re: V6 box sound dropouts driving me mad.


@edge306 wrote:

With the news today that as from two days time VM customers lose all the UKTV channels and the replacement is a load of American dross…


For clarification:

https://www.broadbandtvnews.com/2018/07/19/virgin-media-to-drop-uktv-channels/

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