My V6 started experiencing frequent sound dropouts again about a month ago. The last engineer to come round said it was because the signal was far too low and when he did something to get it upped the problem went away immediately. He also replaced the splitter on the outside of the house. I have no doubt its the same problem again, that the signal strength or quality is degraded for some reason again but I don't have the time or energy any more to jump through the "have you done this/tried that/replaced the cable/connected directly" hoop questions. Nothing changed from my side. It just developed this fault. Again. I'd rather just cancel and walk away, will save me £100 a month too.
Thank you for taking the time to post in the Community.
Sorry to hear you are experiencing this issue.
I have looked into this for you and our engineers aware of a problem with audio dropping out when using soundbars and amplifiers and investigating this, due to the complexity of the fault we currently do not have a review date for this.
As soon as there is a update we will advise the Community.