on 17-02-2023 14:22
My recordings have started freezing and skipping, making them unwatchable?
Is this a problem with my box?
Thanks
on 17-02-2023 14:39
Are your live TV channels OK?
How about pausing live TV and watching it slightly delayed? This is also a recording and uses your HDD in the same way.
These two tests will identify whether you have a fault with your live channels (which will affect all resulting recordings) or if your HDD has a problem.
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on 17-02-2023 14:42
The live channels are fine.
I have tried pausing and replaying, but it doesn't seem to do it for this it only seems to be my recordings as far as I can see.
Thanks
on 19-02-2023 15:53
Hi there @StuuuartD
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your recordings, can I ask if you are able to turn the set top box on for us so we can run some checks on our side?
Thanks again.
on 22-02-2023 11:40
Apologies just noticed this.
I have turned it on and will leave it on today
on 22-02-2023 12:03
Check that your V6 power saving is either set to always-on, or connected low-power.
If you have Eco low-power, it can cause issues with remote access when the timeout kicks in.
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on 24-02-2023 17:11
Hi StuuuartD,
Thanks for coming back to us on this one and for leaving the box on.
We're still having some trouble connecting to the box so I think the best thing to do here is to arrange an engineer visit for you.
I just need to confirm the address to ensure we are booking the visit on the correct account.
I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,