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shaunbrace
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Message 1 of 54
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V6 box randomly turning itself on.

Only had my V6 box a couple of month and no problems with it until now. I can turn the box off then go-to bed or work and when I get back/get up the box is on. I've turned it off, then sat there for  5 minutes to make sure I didn't 'double click' the button to make sure I haven't turned it off then back on again, but every other day or so it's back on again after a few hours. 

Not really a problem, but is annoying!

Any ideas?

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Forum Team
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Message 2 of 54
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Re: V6 box randomly turning itself on.

Hi shaunbrace,

 

Thanks for posting!

 

I'm sorry to hear you're having trouble with your V6 box.

 

Can you check to see what power save settings you currently have selected on the V6?

 

Speak soon

 

Josh


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bugsy360
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Message 3 of 54
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Re: V6 box randomly turning itself on.

I have this exact same issue.

several times a day i notice that it has switched on and has the white light.

i have mine set on eco low power mode. I have to have it set on that as it’s the one in the bedroom and it’s so noisy in normal standby that it keeps me awake.

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Forum Team
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Message 4 of 54
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Re: V6 box randomly turning itself on.

Sorry to hear this bugsy360,

 

I've checked things from this end for you and your equipment is currently displayed as offline.

 

Could you reboot this for me so that I can check the levels, etc. for you?

 

Nat_J


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YvetteFazekas
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Message 5 of 54
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Re: V6 box randomly turning itself on.

Hi
Could you sort this out?
I’ve been having the same problem.
It turns on by itself multiple times a day.
First I thought it might be because it’s recording. But now I just deleted and cancelled the recording the other day, it still turns on... earlier today I turned off, now it’s on again. I’m not even close to the remote or the box to switch it on accidentally.
Is there any solution to this problem? Why does it happen?
Thanks in advance
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Message 6 of 54
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Re: V6 box randomly turning itself on.

Hi YvetteFazekas

 

Sorry to hear about this, to clarify the issue are you putting your set top box in standby and seeing when it comes on or is it taking over the TV source when you're using another device?

 

I've taken a look at this from our end and we're not detecting any errors, I hope that means things have improved over the last few days? 

 

Look forward to hearing form you

Craig


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Tonyd01
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Message 7 of 54
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Re: V6 box randomly turning itself on.

I've only had a V6 box for a week. I put in standby (Eco mode) every night and every morning when I go and look it's turned itself on. This is can be from 6.41am, 6.56am, 8.23am. Interestingly when I put it back into standby the light goes red for a few minutes and then goes out completely (no light). Other times when I put it in standby, after using it the light stays red. The box has also come on during the day for no apparent reason.

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Tonyd01
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Message 8 of 54
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Re: V6 box randomly turning itself on.

I posted this week ago and an answer as to why this is happening or suggestions/help to stop it happening does not seem to available. Is this the right place for this sort is issue or would I be better off phoning in and logging as a problem/fault, as it is rather annoying?

 

 

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LittleMick73
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Message 9 of 54
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Re: V6 box randomly turning itself on.

Hi Try switching from eco mode to another setting and see if that solves the problem. Regards Micky
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Tonyd01
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Message 10 of 54
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Re: V6 box randomly turning itself on.

Thanks Micky,

I've tried the Low Power setting and the box has not randomly turned itself on, yet. This must use more power than ECO as there is no real start up when you take the box out of standby. I can't find any power consumption figures but as the box is probably not in use more 4 hours a day, if that, I'm wasting a lot electricity keep the box in 'warm' start mode.

I would prefer that whatever is turning my box on, in ECO mode, didn't.

Have you had any experience of the light going out completely, is it a function of ECO mode as it has stayed red in Low mode?

Many Thanks

Tony.

 

 

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