V6 box lost connection to controller.

[Mattbolt88]

Hi there. My Tivo V6 controller has stopped connection with my Tivo box. It still controls volume and switches my TV off and on. Despite this I still changed the batteries, still not working.

I've also bought a new V6 controller and this one will not connect still. I can't find any advice for this issue.

Any help would be greatly appreciated.

Thanks

[newapollo]

Hi @Mattbolt88 

Have you followed the instructions on the following page?

https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/not-working-v6 

[Mattbolt88]

@newapollo thank you for the link. But yes I have tried that and a few YouTube videos. One of the videos says that on the step when I hold the 'info' button for 7 seconds a green light should flash twice, this doesn't happen for me. Not sure if that narrows down the issue?

Thanks

Matt

[John_GS · Accepted solution]

Hi @Mattbolt88

Thanks for posting and welcome to the community. 

Sorry to hear of the TV remote issue. How did you purchase the new controller please?

Kind regards,

[Mattbolt88]

Spoiler

Hi John, 

Thank you for replying. I purchased it via eBay. 

Matt

[newapollo]

Hi again Matt,

VM provide replacement remotes for free.

You can order one via this link /virgin-tv-lost-or-damaged-tv-remote/download-tv-control-app 

You can also use the above link to download the TV Control app to use as a temporary remote.

Or wait a day or two for a member of the VM Forum Staff to pick this up again for you.

It might be quicker using the link due to the upcoming holiday period.

[Mattbolt88]

Hi Dave, 

That's really helpful to know. Thank you. I'll give both suggestions a try.

Matt

[Kain_W]

Hi Matt,

Thanks for your response and welcome back to the community.

I can see from the account that a remote order was placed which is fantastic thanks to @newapollo for providing the link!

If you have any issues in the future please don't hesitate to contact us.

Take care,