Menu
Reply
  • 5
  • 0
  • 0
mac1567
Joining in
200 Views
Message 1 of 11
Flag for a moderator

V6 box keeps turning on

I put my V6 box in standby mode every evening when i get up in the morning the box has turned it self on. Is  anyone else having this issue or know why or how to stop it other than unplugging it. 

0 Kudos
Reply
  • 1.65K
  • 163
  • 373
vircom
Super solver
179 Views
Message 2 of 11
Flag for a moderator

Re: V6 box keeps turning on

Not seen this on either of my boxes. Only time this happens is if Virgin update the box or after a power cut, but that would not be every night. Some TVs can control the V6 box, could that be powering it up when you turn it on?
0 Kudos
Reply
  • 1.61K
  • 103
  • 243
Roger_Gooner
Super solver
174 Views
Message 3 of 11
Flag for a moderator

Re: V6 box keeps turning on

Doesn't the box phone home (in a manner of speaking) in the mornings to get updates? If you are up early enough you'll find the box has been turned on for this.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
0 Kudos
Reply
  • 16.54K
  • 697
  • 1.1K
Forum Team
Forum Team
148 Views
Message 4 of 11
Flag for a moderator

Re: V6 box keeps turning on

Hi mac1567

 

Welcome to the Community, I'm sorry for the problems you're experiencing with your V6 box. 

 

Can you check to see what power saving settings you've got at the moment? 

 

I've been able to run some tests on the box and we're not detecting any errors from our end at the moment. 

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 5
  • 0
  • 0
mac1567
Joining in
145 Views
Message 5 of 11
Flag for a moderator

Re: V6 box keeps turning on

It's currently in Eco mode. 

0 Kudos
Reply
  • 10.24K
  • 450
  • 704
Forum Team
Forum Team
129 Views
Message 6 of 11
Flag for a moderator

Re: V6 box keeps turning on

Hi mac1567,

 

Thanks for getting back to us.

 

How often is the box turning itself on? Does it turn on after a certain action is performed eg. hub reboot? Have you tried other power settings on the box to see if the same fault occurs?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 5
  • 0
  • 0
mac1567
Joining in
126 Views
Message 7 of 11
Flag for a moderator

Re: V6 box keeps turning on

It turns its self on every morning. I've not tried another power setting. I turn the Wi Fi hub off everynight do you think that might be something to do with it?

0 Kudos
Reply
  • 10.24K
  • 450
  • 704
Forum Team
Forum Team
121 Views
Message 8 of 11
Flag for a moderator

Re: V6 box keeps turning on

Hi mac1567,

 

I would recommend leaving the Hub switched on if possible. Could you test it with the Hub switched on to see if the fault reoccurs?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 5
  • 0
  • 0
mac1567
Joining in
109 Views
Message 9 of 11
Flag for a moderator

Re: V6 box keeps turning on

Ok i will try that.

0 Kudos
Reply
  • 5
  • 0
  • 0
mac1567
Joining in
88 Views
Message 10 of 11
Flag for a moderator

Re: V6 box keeps turning on

Morning, I left the hub on over night. Got up yesterday morning and the V6 box hadn't hasn't urned it self on. Last nght I turned the hub off got up this morning and the V6 box had turned it self on. Is this normal?

 

0 Kudos
Reply