The screen says ‘starting up’. The V6 box light is white. It then goes to the ‘welcome’ screen with an orange light. It then goes to a ‘starting up’ screen, again the light is white. Occasionally it shows what looks like a green download(?) symbol before going back to the welcome screen and starting up screen.
The remote is unresponsive except for the volume control (presumably linked through the actual tv).
Hi presumably you have tried rebooting it also check all connections are tight and pushed in fully, do you have the right specification HDMI lead, if so try a different port on the TV, if none of the above work call it in as a fault it's possible you have a dud box.Regards Micky
Welcome to our Community Forums and for your first posts - we are sorry that you're having some issues with your V6 box at the moment and also had issues getting through to us when you called.
When you call our 150/03454541111 number and are not aware of your account number or home telephone number, if you just hold the line for around 30 seconds, the line will by-pass this section and pop you through to an agent who can assist you 🙂
Glad that you managed to get through to our Faults team - have we now arranged a new box to be delivered or do you have a technician booked to come and sort this out for you?
Do feel free to pop back if you need us for anything further.