V6 box keeps freezing and freezes when it starts in the starting up screen

[Amanda7777777]

My screen freezes and when I restart the box, as suggested, it freezes in the "starting up" screen 

[japitts · Accepted solution]

Sounds like you've got a faulty V6 that is best reported to VM.

150 from a VM phone or 0345 4541111 from any other phone.

Or wait here for staff to respond which may take a few days.

[Steve1701]

Hi Amanda,

Have you tried using a different HDMI Port on your TV, to see if that helps?

If that fails, you might need to try a full factory restore:

Home > Help & Settings >  Clear or Reset TiVo box > Clear & Delete Everything ...

Please be aware though, doing this removes all your Series Links & clears any recordings you have. The next step may be asking for an engineer or replacement box as suggested by japitts.

🤞

[japitts]

A faulty HDMI wouldn't cause the boot loop that you describe.

I doubt it would cause a stuck screen either.

There's quite a few symptoms that a duff HDMI would cause, but yours are of a faulty box IMO.

[Amanda7777777]

Thank you, much appreciated 

[Amanda7777777]

Thank you

[Amanda7777777]

Thank you, very helpful 

[Chris_W1]

Hi Amanda7777777, thanks for the message and sorry for the delayed reply. I am sorry to hear that you are having issues with the set top box I have looked into this for you and will send you a private message so that this can be looked into further. Chris.