on 09-10-2021 22:30
My screen freezes and when I restart the box, as suggested, it freezes in the "starting up" screen
Answered! Go to Answer
on 09-10-2021 23:26
Sounds like you've got a faulty V6 that is best reported to VM.
150 from a VM phone or 0345 4541111 from any other phone.
Or wait here for staff to respond which may take a few days.
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on 09-10-2021 23:26
Sounds like you've got a faulty V6 that is best reported to VM.
150 from a VM phone or 0345 4541111 from any other phone.
Or wait here for staff to respond which may take a few days.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
09-10-2021 23:32 - edited 09-10-2021 23:34
Hi Amanda,
Have you tried using a different HDMI Port on your TV, to see if that helps?
If that fails, you might need to try a full factory restore:
Home > Help & Settings > Clear or Reset TiVo box > Clear & Delete Everything ...
Please be aware though, doing this removes all your Series Links & clears any recordings you have. The next step may be asking for an engineer or replacement box as suggested by japitts.
🤞
on 09-10-2021 23:39
A faulty HDMI wouldn't cause the boot loop that you describe.
I doubt it would cause a stuck screen either.
There's quite a few symptoms that a duff HDMI would cause, but yours are of a faulty box IMO.
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on 10-10-2021 03:58
Thank you, much appreciated
on 10-10-2021 03:59
Thank you
on 10-10-2021 04:02
Thank you, very helpful
on 12-10-2021 08:55
Hi Amanda7777777, thanks for the message and sorry for the delayed reply. I am sorry to hear that you are having issues with the set top box I have looked into this for you and will send you a private message so that this can be looked into further. Chris.