on 18-02-2023 14:25
Recently had a router upgrade and now my TV channel guide does not update. It just shows To be anounced for almost every channel.
Does anyone have a solution please?
on 18-02-2023 14:42
A new router means a new WiFi SSID.
Assuming the V6 has its internet connection by WiFi, you will need to supply the V6 settings with the new SSID and password.
Unfortunately, I no longer have V6 to advise the correct settings to do this but, if you can’t figure out how to do this, I’m sure someone will help soon.
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on 18-02-2023 14:52
Thanks, but I don't know what SSID is. Thanks anyway.
on 18-02-2023 15:05
Hi @19452023
The SSID is your Wifi network name for example VM123456 - you will also need to enter the Wifi password.
See page 41 of the /Virgin_TV_V6_user_guide.pdf
on 18-02-2023 17:41
@Ernie_C wrote:Unfortunately, I no longer have V6 to advise the correct settings to do this
Home > Help & Settings > Settings > Network, follow the on-screen prompts.
Incidentally, if the V6 has no working internet connection, OnDemand & streaming services will also no longer work.
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on 18-02-2023 21:44
Is the box very far from the router? If it isn't, what about connecting it to the router via an Ethernet cable?
on 19-02-2023 09:30
My router is upstairs connected via ethernet to my pc. This has always been the case. We were recently given a new Hub 3 router but everything was working fine until Saturday am. My v6 box is downstairs near the TV.
on 19-02-2023 09:34
In which case posts 2 & 5 above, give you the solution you need.
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on 21-02-2023 11:18
Hi 19452023,
Thanks for posting this on our forums, I am sorry you were having issues with your set top box after installing a new Hub!
Do you still need help with this issue?
If yes, I can see that @newapollo & @japitts have already given you some help in explaining what to do, lets go over their posts one more time
So like @Ernie_C stated, when you install a new Hub it will also mean that you'll need to connect this up manually on your set top box - New Hub means a new Hub name & password! Your current TV box will still have the old Hub's name & password stored on it.
To connect your TV box to the new Hub, follow Japitts advice by going through the TV box settings - Home > Help & Settings > Settings > Network - This will allow you to choose the new Hub's name and input the new password for the WIFI.
If you need more help with connecting devices to your new Hub, I have a really helpful link here: How to Connect.
Please let us know how you get on!
Thanks,
Megan_L
on 26-02-2023 12:01
Hi
Thanks to everyone who so kindly responded to my problem.
I tried several suggestions, but as my router is upstairs and my v6 box downstairs, I was getting in a mess.
I eventually rang 150 and managed to speak to someone and to my surprise they fixed things remotely.
All is fine now but many thanks to everyone.
Bye for now.