V6 box constant red light

[hornets77]

Hi hope someone can help , my V6 tv box has a constant red light for the last few weeks , ive looked on line and it says it could be over heating but its not that hot to touch , i have tried switching it off for hours at a time but when i turn it back on its still red. I seem to have all my channels i just dont want it to break down on me so was wondering if there was anything i could do to help. If its faulty how do i go about getting it replaced ? 

thanks 

Scott 

[Ashleigh_C · Accepted solution]

Hi there @hornets77

Thank you so much for your post to our community forums and welcome back to the team! 

I am so sorry to hear that you are facing this issue with your V6 box! 

I think it would be best we arrange for an engineer to come out and take a look for us. 

I'll pop you a PM now so we can arrange this, please keep an eye out for the purple envelope in the top right corner of the box alerting you to a new message. 

Thanks again.

[Ashleigh_C]

Hello again

Thanks so much for your private message and confirming your address, I have now booked you a visit for your red light on Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Thank you. 
 

[hornets77]

Hi Ash thank you for your help 

[bigkev3579]

Hi I know this an old post but my box has just started showing a red light. And on certain channels I'm starting to get bad pixelation 

[Reece_MH]

Hi bigkev3579 👋

Thanks for your post, and welcome back to the Forums.

I'm sorry to hear you're experiencing issues with your TV box. Can you please confirm which TV box you currently have with us, and whether any errors are showing on the TV screen?

Can you also check the back of your TV boxes, and at the wall socket to ensure the cables are tight and secure?

Thanks,