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V6 box constant red light and buzzing

RHINOS
Joining in

on ‎08-08-2021 19:39

  • My V6 box will not switch on. Constant red light. Occasionally turns white for a second then back to red. There is also an intermittent buzzing from the box.
  • I have tried unplugging but makes no difference.
  • Can you help please?
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2 REPLIES 2

japitts
Very Insightful Person
Very Insightful Person

on ‎08-08-2021 19:46

Sounds like your box won't bootup, which by itself is a fault. The buzzing noise is probably not healthy either.

Your next port of call should be calling VM to report your fault. 150 from a VM phone, 0345 4541111 from any other phone, choose the options for "I have a fault with my TV service".

Or wait around here for staff to respond, that may take 24-48 hours.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Hayley_S
Forum Team (Retired)
Forum Team (Retired)

on ‎10-08-2021 19:55

Hello @RHINOS,

 

Welcome to the community page, thank you for posting on here.

 

I am sorry for the issue with your TV box.

 

I was able to locate your account, I can see you have an appointment for this.

 

Please do keep us updated on how this goes.

 

Many thanks,

 

Hayley
Forum Team



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