I've received my v6 box today and installed it but didn't get a new hub with it. I am still on the old super hub 1. So far it's not working, but it may still be activating. I rang VM support to check and was told that the superhub 1 will work with tge v6 ok. However I've seen on this forum that superhub 2 is the minimum requirement. Can anyone confirm this please?
I am sorry to hear that you didn't get the new hub at the same time as receiving the V6 box. I just wanted to pop by and see how things are today. Should you need any further assistance please give us a shout.
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Unfortunately we're unable to provide reassurance that the V6 will work with your Superhub1 which is why we provide everyone with a Superhub 3 when upgrading to make sure you get the best out of your V6 box.
If you wish to upgrade then you can either do this online here or give our customer care team a call on 150 from a Virgin Media landline or 0345 454 1111 from any other phone and they will be able to do this for you.