The upgrade is free to eligible customers. There's no new contract to sign up to and your monthly cost will stay exactly the same. There's no penalty if you'd rather just keep your old TV box to use with your service (though we're pretty confident you'll love our V6 box more). You'll only need to pay extra if you want an engineer to install your new box for you instead of doing it yourself.
I was out of contract and my bills were creeping up and up, so I phoned last Monday to try and negotiate a discount. Was offered same package for £12 a month less than I'd been paying, plus a free V6. It meant committing to another 12 month contract, but that was no problem as there's no viable alternative around here for BB. Box arrived Wednesday.
Yep. I was told that accepting the V6 changed nothing but when I checked my contract dates online, the existing contract date that expires in a few weeks indicated that it expires now in a years time. Please check your existing contract dates before accepting the offer and check again after. Another phone call to VM confirmed that the original expiry date was the same but the site says not?
they stuck me on a new contract when i ordered the new box, wouldnt have bothered if i'd known that as prices for tv upgrades are extortionate now, i had planned on upgrading to a different tv packager but wont be bothering, it's disgusting, they shouldn't be saying no change to contract and then changing it anyway.