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anthony_b
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Message 61 of 234
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Re: V6 black screen bug?

Rose

I am sure I have responded to these questions in the past but thank you for your help ? Can virgin not sort it out.

1. It normally happens when I turn machine on
2. Yes I have to reboot
3. Video output is 2160 or something like that
4. I have USB from V6 to TV and then I have USB from sound system to TV
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anthony_b
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Message 62 of 234
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Re: V6 black screen bug?

Sorry Rose,you were talking to EM!

Do you know when this issue will be solved though?
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Em36
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Message 63 of 234
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Re: V6 black screen bug?

Hi Rose,

Thanks for your message.

For us, there is a blank screen when switching the box from stand-by to on. Rebooting doesn't seem to help we just have to wait for around 15 minutes before the screen / sound appears and we can do something with it.

Video output is set to 1080p and it is going via a surround sound system.

This is the same set-up we has with our TIVO box with no issues.

Thanks,Em 

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anthony_b
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Message 64 of 234
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Re: V6 black screen bug?

Rose

It keeps happening when it's been on stand by with me as well.
I have to constantly reboot the machine
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WilliamA
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Message 65 of 234
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Re: V6 black screen bug?

Although it happens to others at other times. I still have it happening although my V6 is always on - i.e. standby is disabled. It happens when I have been using an alternative source such as Netflix, or Live TV via antenna. 

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anthony_b
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Message 66 of 234
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Re: V6 black screen bug?

It's so very frustrating and still we don't hear any answers
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Telco_Engineer
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Message 67 of 234
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Re: V6 black screen bug?

Just received my V6 too and I am absolutley confounded.

We expect a service to work to a standard adopted by all the manufacturers of AV equipment yet virgin media have the ordacity to tell me that the issue is with my ONKYO AVR.

Sorry not good enough.

Having worked in the industry all my life I know that the issue is not a figment of our imagination and don't for a moment believe that it's the fault of your AVR, this box has either a hardware or software problem and no workaround has been found and no patch delivered leaving only one or two conclusions. The fix limitation is down to cost.

The problem has been around long enough for development engineers to have debugged it so I am pretty sure virgin know the root cause.

As a consumer - I want my money back. This box is not fit for purpose.

As an engineer I would love to find a workaround and post it here but alas after playing with it for hours - I can't.

Shame on you virgin for rolling out a box that doesn't work and blaming it on our established AV equipment.

All of my other hardware works flawlessly- except the V6 and connecting it directly simply is not good enough.
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anthony_b
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Message 68 of 234
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Re: V6 black screen bug?

I agree with you,it's simply not good enough.
They are quick enough to increase prices etc and won't admit to faults.
They need to pull their finger out
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WilliamA
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Message 69 of 234
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Re: V6 black screen bug?

'connecting it directly simply is not good enough'
...and won't necessarily fix the problem, since it occurs with customers who DO have the V6 connected directly.
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anthony_b
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Message 70 of 234
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Re: V6 black screen bug?

I have lost count the amount of issues I have had. Yes they are helpful at times but it's about time they were more open with their customers
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