This will get you through to UK Retentions who should be able to deal with this for you.
Some TV boxes are now obselete so the info you are getting is true.
thanks for the advice, after getting nowhere, I did as you suggested spoke to a very helpful Scottish gentleman who went through everything with me, final result I have 2 new v6 boxes and a new hub coming plus a 40 pound a month reduction on my bill
but i dont think much of v6 to be honest, picture qaulity on some channels(have the 'fun' bundle) was better on the V+
The V+ is better at upscaling SD to HD, I can attest to that as I have both and picture quality on SD channels is always better on V+ regardless of which TV I connect it to. That point aside, the V6 is still overall the better box.