Please help, I have a bit of a saga, and I keep getting asked to call customer services after X date when the 'area issue' should be fixed but am >3 weeks in and no further forwards.
An engineer visited for my internet on the 24th May (that was also a saga), he tested the hub and provided a new one and said it was fine, also did some stuff at the wall that he said should have been done on any previous visit. Then somehow I think we got to changing the cables too. I was a bit distracted by him telling me about his relationship break up and asking if I had any painkillers which was just, weird and awkward. However internet fixed so great on that part at least.
Since then I have an error S101 and searching the forums suggested this either meant something wasn't plugged in (triple checked) or I needed to call customer services which I hate doing but understand sometimes necessary. Resets of hub/restarts of V6 make no difference.
Called it in 4th of June to be told nothing could even be tested due to an area service problem (neighbours all fine) which would be fixed on the 10th of June which seemed poor but ok.
Called this morning and told should be fixed today- online service checker said due to be fixed today (16th June) at 15.00
- checked the service checker online at 1700 and that said the issue had been cleared, when I called the service checker the separate automated message about TV coverage had gone (we have a generic 'we are improving services in your area this may affect your tv/broadband and we should be done 12/1/3pm message that has been playing when you call 150 since at least April, often usually gives that timing even though it's already the evening so I don't have much confidence in that).
On the basis of service checker saying fixed, and as the phone said fixed I stealed myself to call again this evening just to try and get it sorted out to be told that no, there is still an area issue which is apparently only affecting me as no issues for any of the neighbours and I'm closest to the box and it would be pretty coincidental for my outage to have occurred after the engineer visit? Though I did wonder whether it might be that mine V6 box is the only one that has had to do an update in that time as that might explain it? I've suggested that on the phone but no one knows, and no one seems particularly interested in helping just that nothing can be done until area issue resolved, still. Apparently there is no way for me to find out if the outage has actually been resolved without calling and sitting on hold to speak to a person.
Frankly I'm dreading having to call again, I'm autistic, phone calls take a massive amount out of me especially fitting them around a working day but I just keep being told to call again and getting nowhere. I'd much rather email/message about issues. So if anyone knows of the V6 box having this error after a new hub/cable that would be much appreciated.
Previous 3 years been totally hassle free and very quick to resolve the one issue I had, this year has not gone well.
