on 26-11-2021 16:33
Hi,
Can anyone please help before I lose the will to live lol.
I received a new remote for my v6 box and it operates the tv fine and the v6 box fine when the cabinet drawer that the v6 box is in is pulled down but will not work when the drawer is up which we need to do as have young children toddling about.
I know the remote can be paired as the last one worked fine when the drawer was up. I've tried pessing the minus button on the front of the v6 box for 10 seconds but the white light just flashes once. I've tried pressing the info button on the remote for 7 seconds but I dont get a green light just a solid red light as I'm pressing.
On the message screen it says no remote is paired to the v6 box so not sure why it's not accepting the new remote.
Any help greatly appreciated
Answered! Go to Answer
on 26-11-2021 17:21
Hi @Ollieslad01
It sounds like you need to reset the remote first.
Just follow the instructions on the following link (page 3 shows how to reset it)
https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/not-working-v6
on 26-11-2021 17:21
Hi @Ollieslad01
It sounds like you need to reset the remote first.
Just follow the instructions on the following link (page 3 shows how to reset it)
https://www.virginmedia.com/help/virgin-tv-lost-or-damaged-tv-remote/not-working-v6
on 26-11-2021 19:24
Thanks for replying so quickly.
Reset the remote but still exactly the same. I set the remote up so it controls volume etc but still the same when trying to pair 😥😥
on 26-11-2021 21:32
Hi, have you tried HOME > Help and Settings > Settings > Devices > Remote control pairing. Then Unpair all V6 Remotes, the select pair V6 Remote and follow the instructions on screen.
Hope this helps
Regards
Rich
Here to help! Im a Field Technician helping out from home.
on 27-11-2021 10:37
Thanks for your reply rich.
Yes, I've tried that to no avail and eventually it just comes up with pairing unsuccessful
on 29-11-2021 11:20
Hi there @Ollieslad01
Thank you for updating, I just want to clarify something. In your initial post you've said the remote works fine when the cabinet is open, is that right?
When you have tried to pair the remote have you done so with the cabinet open or shut?
Thanks again.
on 29-11-2021 11:47
Hi ash, thanks for your reply.
Yes I've tried pairing with the drawer open. I've tried resetting the new remote and impairing all remotes. Strange thing is though, is when I reset the old remote it let's me pair that one no problem. It's just a shame the buttons are knackered as I'd use that one lol
on 29-11-2021 12:03
on 29-11-2021 13:31
Hi ben. Many thanks for your reply.
My original remote does look very similar to the new one the virgin engineer left but is indeed slightly smaller. Would this make a difference ?
Many thanks
on 29-11-2021 13:40