on 17-05-2022 18:12
HI,
For the last few days, I have been having issue where the picture drops out and the screen goes black for 3-7 seconds. I have tried changing the HDMI cable but it's the same issue.
Any ideas?
Answered! Go to Answer
on 17-05-2022 18:40
Have you tried a different HDMI input?
on 17-05-2022 18:16
Does this happen with, say... live TV? Recorded programmes? OnDemand? Streaming apps?
If live TV.. any particular channel(s)?
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17-05-2022 18:19 - edited 17-05-2022 18:38
It's happening on Live tv as far as I can tell. I haven't tried any apps etc. It's pretty random as well.
on 17-05-2022 18:40
on 17-05-2022 18:46
Good shout!
Not as yet. I have it running through a hdmi switcher and all the other ports are working as they should so did not think to try. Will give this a go and see how i get on.
on 17-05-2022 18:50
on 19-05-2022 19:13
Hi Dontread
Thanks for posting and welcome to the community. Sorry to hear of the TV picture issue on the V6.
I have ran some system checks and you do need a technician visit, this is because the input levels are all showing as out of spec.
I shall send you a PM now to assist further.
Kind regards,
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on 19-05-2022 20:48
Hi Dontread
Thanks for joining me on PM, I was glad to hear the fault has rectified itself, do keep an eye on it though as discussed and let me know any further issues.
Best,
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on 19-05-2022 20:54
Hi John,
I have just seen the message above. Is this why the image breaks up sometimes and becomes pixilated?
on 22-05-2022 15:10
Hi @Dontread
Thanks for posting on our community forum
This is indeed a common reason of why you'd experience the issues with the image - please keep us updated with how your tech visit goes 🙂
Regards