V6 - Iplayer/Youtube - buffer then crash

[cmsmj1]

In the last few weeks there are issues with successfully launching some of the streaming services.

Select iPlayer - either on demand, or catch up - it wil launch the app, you can then select and launch a program.  it buffers, plays the first few seconds and then signal is dropped - TV says 'no signal'

Same with youtube - starts and then drops signal.

I can launch both apps via the TV - no issues.  It also reports that the videos have launched as I can resume them from the point of it hanging/crashing or whatever it does

Other streaming apps are working OK - ITV player, Netfli/Prime/Disney - all running fine and no issues

The V6 box is plugged into ethernet next to the hub.

Any further suggestions please to get this to work?

[japitts]

When the TV reports "no signal", this usually means the video output from your V6 has dropped. And the most common cause of that would be an unprompted restart. That's a fault if it's happening regularly - but is this what's happening?

if not - then what action from yourself causes the "no signal" message to clear?

[cmsmj1]

Thanks for the response

The TV reporting no signal - I can press the TV button on the remote and it takes me back to the TV function - the box ix still live and that is how I recover this sitiuation. 

I don't see it that the box is restarting but I do concur that there seems to be a defined drop in signal.  it is almost like the box doesn't like the output and cannot play it - but it can and does, and then crashes out.

As this used  to work and now doesn't I am stumped.  I have a workaround and am not yet ready to set it on fire, but it is bloody annoying and as I am paying for a box to deliver the advertised capablities it grates on me!

So, any tech or practical advice very welcome.

[japitts]

Well that's a new one on me - but does sound suspiciously like an HDCP2.2 issue

Are you watching on a 4K/UHD TV? If so, try dropping your video output to 1080 and see if that makes any difference.

The options will be under Home > Help & Settings > Settings > Devices > Video