Machineghost
That implies that v6 is not designed to work with many well know AVR boxes, a piece of kit required to make use of DD/ 5.1 output etc... someone somewhere is not understanding customer requirements when updating their kit ... apparently sky don't have this problem only virgin ... ???
If I use separate phono cable and hdmi for picture, I can't use a single AVR input selector
Response from Denon
Response By Email (Patrick) (26/10/2017 17:48)
Dear Sir (s)
Thank you for your response.
As HDMI is bi-directional different combinations of hardware and software can have adverse results on video display, especially with a repeater such an an AVR or AV amp in the equation. This can present even more advanced algorithms( Copyright protection etc ) to the source along with timing differences, however the source device should be able to solve these. IN some HDCP rules it is also not possible.
Like other manufacturers we have tested this scenario with other HDCP 2.2 set top box source devices and experienced no issues in place of the Virgin V6 box ( other well known competitors ).
We recommend contacting Virgin for further assistance in this particular case.
Apologies.
Sincerely,
Denon Support
Sound United
Customer By CSS Web (25/10/2017 18:09)
Hi thank you for your response but it seems to imply the issue is with the v6 box. However, it is clear from my tests that the v6 works with the epson with no 2.2 error and it is only the Denon that generates an incorrect error message ... please confirm the error is therefore with the amp
Thank you
Response By Email (Patrick) (25/10/2017 16:21)
Dear Sir (s)
Thank you for your inquiry.
This is a well documented issue with the Virgin V6 box. We have had this issue reported since October last year with several of our brands. Other manufacturers are too.
Sincerely,
DENON Customer Support