V6 Box with 360 Remote

[dockers66]

I recently had another V6 box installed and the engineer has left me with the new Remote for the 360 but its such a pain as the majority of the functions dont work.

How do I get virgin to send me out the remote for the V6 box.

Cant get through to anyone on the phone and live chat doesn't appear to be open. 

[Ezzy]

You'll have to keep trying them on the phone. Wouldn't bother with the live chat tbh.

If you want a quick answer it's better to sign up again as a new customer, that's the only way they'll entertain you.

[japitts]

You should be able to order a replacement remote on this page and if necessary, try using alternate browsers.

You can also use the TV Control app on a compatible mobile device as an interim measure.

[Vikki_M]

Hi @dockers66

Thank you for your post and welcome back to our community.

I am sorry to hear you are having some issues with the remote.

As @japitts kindly mentioned, you can order a new one via that link if you would like.

Have you done this since posting?

Please pop back to us here if you need any further help.