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kevbakershow
Tuning in
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Message 1 of 10
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V6 Box stuck on "Deleting Everything"

Selected the option to clear all recordings and reset box, however, despite it telling us that it may take 1, yes just one, hour to complete the task, its now 29 hours later and still stuck on "Deleting Everything.... sit tight this could take an hour" screen

Perhaps since im far from the first with this problem it may be an idea to remove this idiotic option that does nothing other than break the box.

Dont even get me started on customer support - some poorly speaking, underpaid tele-operator in India didnt have the slightest idea and the online chat, well, does it ever work or are you always "extremely busy"

Great work virgin, bravo, such a fantastic service this fancy V6 box of yours provides 

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michaeldavis
Well-informed
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Message 2 of 10
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Re: V6 Box stuck on "Deleting Everything"

Power off the V6 box then power it back on, it has clearly stuck on something.



You can't learn anything from a mistake until you admit that you've made it.
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andie51
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Message 3 of 10
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Re: V6 Box stuck on "Deleting Everything"

My V6 has been stuck on this page for 3 days now. I might just change to a different provider... had nothing but hassle on Virgin.

Michael- turning it off and on again doesnt work

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Forum Team
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Message 4 of 10
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Re: V6 Box stuck on "Deleting Everything"

Hello Andie51, 

Would you like me to have a look at this for you?

Regards 

Gareth_L Forums Team 

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andie51
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Message 5 of 10
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Re: V6 Box stuck on "Deleting Everything"

hi, thank you...

I've had my v6 replaced yesterday and now have a new problem.... the box is stuck on Installing Software - verifying - could not verify


@Gareth_L wrote:

Hello Andie51, 

Would you like me to have a look at this for you?

Regards 

Gareth_L Forums Team 




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Forum Team
Forum Team
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Message 6 of 10
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Re: V6 Box stuck on "Deleting Everything"

Thanks for replying andie51

This is not good at all, sorry its stuck on installing software

I will send you a Private message so I can look at this in more detail

Regards 

Gareth_L Forums Team 

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stripealipe
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Message 7 of 10
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Re: V6 Box stuck on "Deleting Everything"

I moved house, and so brought the V6 box with me. It was installed today and all working fine, but i decided to give it a reset/delete everything to freshen it up and start again in terms of planned recordings etc, but i now have a similar problem. It's seemingly stuck on the 'please wait, this could take a while' screen.

I don't like turning things off if they're possibly doing something, especially if there is a HD in there, so any suggestions?

Also, as a last resort, is there a hard reset for the V6? Similar to the hard reset for the Tivo box?

 

thanks

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jb66
Alessandro Volta
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Message 8 of 10
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Re: V6 Box stuck on "Deleting Everything"

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stripealipe
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Message 9 of 10
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Re: V6 Box stuck on "Deleting Everything"

Perfect, all now reset and working. Thanks dude!
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greygray
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Message 10 of 10
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Re: V6 Box stuck on "Deleting Everything"

I swictched off my box several times and even left it off over night
But when switched on "Deleting Everything" always showed!
I switched it of over a week ago and went back to Freeview, what do you think of the chances it will work now without that annoying message
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