on 26-02-2022 12:30
Hi, ever since there was a powercut in my area there has been n issue with my TV V6 box, the media content/adverts you see are no longer displayed.
there is an error code of C133 but unable to report on this. I have reset/rebooted and disconnected all cables ad reconnected and nothing works.
any advice welcome
thanks Gordon
on 26-02-2022 16:35
Hi Gordon,
Have you also rebooted the hub?
on 26-02-2022 17:16
yes, everything has been rebooted several times.
I logged a call today with Virgin and an engineer is coming out next week, however miraculously it seems to have fixed itself after
thanks for your reply
Gordon
on 26-02-2022 19:07
For future reference..
@Gordy1973 wrote:there is an error code of C133 but unable to report on this. I have reset/rebooted and disconnected all cables ad reconnected and nothing works.
This is usually a symptom of the V6 losing connection with the TiVo platform. A good fix is often...
1: Check that the V6's internet connection is working ok by trying to use OnDemand and/or following Home > Help & Settings > Settings > Network, and looking in the top-right
2: Assuming all is good there, "Connect to Virgin Media services now" at the bottom of the screen, this forces a manual connection.
The box will automatically reconnect every 6hours, so there's a good chance that's what got yours working.
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on 01-03-2022 09:31
Hi Gordy1973
Hope your okay
Can I just ask if the issue has resolved itself or do you still have the engineer booked to come out?
Gareth_L
on 02-03-2022 19:16
Hi Gareth
now fixed and engineer cancelled
cheers
Gordy