on 23-11-2021 18:37
I have my main V6 box in the living room (LR) and a second V6 box in the bedroom. (B). All has been well for years since yesterday.
Both boxes are on the same network and are connected by TP-Link Mesh devices hard wired via Ethernet. Both boxes are listed as connected via Ethernet when viewing diagnostics, Box LR can play recordings from Box B without issue, but Box B will not connect to Box LR and suggests that Box LR is not connected to the network which of course it is. Both boxes can be accessed on my mobile phone using the Virgin TV Control app.
I have rebooted the Virgin modem and all my Mesh devices and powered on/off both boxes without success, any ideas?
Answered! Go to Answer
on 25-11-2021 17:40
Have you tried restarting them in alternate sequences, so box A then box B, or box B then box A?
I'm usually sceptical about needing to reboot the router in cases such as these - after all, if both boxes can use VoD ok then the internet connection is proven ok - however, if symptoms are strange, assume nothing.
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25-11-2021 14:23 - edited 25-11-2021 14:25
Nobody any ideas?
on 25-11-2021 17:40
Have you tried restarting them in alternate sequences, so box A then box B, or box B then box A?
I'm usually sceptical about needing to reboot the router in cases such as these - after all, if both boxes can use VoD ok then the internet connection is proven ok - however, if symptoms are strange, assume nothing.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 25-11-2021 18:05
Just tried what you have suggested and reversed the order or rebooting the V6's and it seems to have worked.
Thanks for your suggestion.
on 28-11-2021 15:49