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petermaynard
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Message 1 of 24
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V6 Box Virgin media UHD Catch Up

Hi

Virgin Media UHD stated go to Catch to watch The Rook before it starts it stated Upgrade to Watch, but I am on VVIP with V6 box I rang 150 could not get a satisfactory answer. Any answers would be helpful.

Yours

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Superuser
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Message 2 of 24
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Re: V6 Box Virgin media UHD Catch Up

If you're trying to access it through your V6 box it should be working.

It can't be watched on any TiVo box you've may also have, as it's only available in UHD.
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I work for Virgin Media - but all opinions posted here are my own
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petermaynard
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Message 3 of 24
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Re: V6 Box Virgin media UHD Catch Up

Its on my V6 Box which is capable of receiving UHD and as it is Virgin Media UHD channel I should be receiving it but I am not.

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Roger_Gooner
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Message 4 of 24
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Re: V6 Box Virgin media UHD Catch Up

I happened to watch a bit of The Rook yesterday by going to either Catch Up or On Demand and doing a search for ROOK. It's worth trying again and if you still get the Upgrade to Watch message you'll need to call back and insist that the problem is fixed.

As I've got an HD TV, the V6 downscaled the video to 1080p50.

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Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
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petermaynard
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Message 5 of 24
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Re: V6 Box Virgin media UHD Catch Up

Sorry It should read its not on my V6 Box.

Sorry once again.

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petermaynard
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Message 6 of 24
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Re: V6 Box Virgin media UHD Catch Up

Reply To Roger_Gooner,

I rang 150 again they checked and found there is a fault in my area with catch up & on-demand with UHD and will be fixed by 8th July although its not being shown on faults in my region.

Regards

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BinghamBloke
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Message 7 of 24
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Re: V6 Box Virgin media UHD Catch Up

Having same issue. Just selected it and the options are subscribe, bookmark and explore.

I'm vvip and they trumpet this new programme with its own highlighted option in the menus and it doesn't work.

Area 30 Nottm if that ties in with where you are also?

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petermaynard
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Message 8 of 24
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Re: V6 Box Virgin media UHD Catch Up

I am In Area 06 Basildon.

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MainShock
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Message 9 of 24
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Re: V6 Box Virgin media UHD Catch Up

Same for me area 21 Southampton, anyone get this resolved?

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Wildfruit
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Message 10 of 24
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Re: V6 Box Virgin media UHD Catch Up

I’m on ultimate oomph. Also area 06. I won’t be watching this but to confirm there is a problem I am also getting the upgrade to watch message for this one. 

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