01-04-2020 00:16 - edited 01-04-2020 00:17
Hi
I received my V6 box today and in true Virgin Media fashion nothing is straight forward. The box is missing the ‘cable adaptor.’ I found another forum post where they call it an IEC adaptor. I took the entire box apart to see if it was hiding and it is definitely not there
on 01-04-2020 00:37
Hi
Can you list what you do have?
I can tell you if anything is missing.
Cheers
Paul
I am a Virgin Media field technician. All and any advice given is based on my experience in the field or my personal experiences with my own equipment at home. If my answer was helpful to you please mark as helpful or consider leaving some kudos.
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on 01-04-2020 09:13
Hi
Instructions, white Ethernet cable, black HDMI cable, Plug, power adaptor (black box), V6 box, remote control, spanner
I am missing the small white cable that fits to the back of the V6 box and then to the coaxial cable. It’s called an ‘adaptor cable’ in the instructions.
on 01-04-2020 09:59
So do you already have a coax cable?
Sound like the fly lead.
I'd suggest sending a text to the number outlined below and they can get that sent out to you...
Make sure you specify it's the Flylead for V6.
Kind regards
Paul
There are 3 other ways to contact Virgin media via website live chat www.virginmedia.com
Via the myvirginmedia app - Help
Or sending a text to 07533051809
I am a Virgin Media field technician. All and any advice given is based on my experience in the field or my personal experiences with my own equipment at home. If my answer was helpful to you please mark as helpful or consider leaving some kudos.
¤ Why not save yourself £50 by referring a friend to Virgin Media. For more info please DM me ¤
on 01-04-2020 11:17
Hi
i keep trying to add a picture but it won’t let me. But that description sounds correct. It screws onto the coaxial cable that currently connects to the existing box and then you plug the other end into the V6. I have just text the number you gave me
thanks
Jim
on 01-04-2020 11:25
No Problem Jim.
Cheers
Paul.
I am a Virgin Media field technician. All and any advice given is based on my experience in the field or my personal experiences with my own equipment at home. If my answer was helpful to you please mark as helpful or consider leaving some kudos.
¤ Why not save yourself £50 by referring a friend to Virgin Media. For more info please DM me ¤
on 01-04-2020 16:40
If that fails another poster had a good idea.
on 01-04-2020 17:08
on 01-04-2020 17:11
Thanks Geoff. I have ordered one as the text support isn’t really working (massive delays due to the current climate I expect)
on 01-04-2020 17:49