V6 BOX not allowing recovery of recordings as of today!

[bigguy283]

hi there!
today i find all my deleted recordings now go for good, as there is no folder with deleted tecordings anymore!.
why have virgin removed this option?  IF somebody deleted a recording by mistake , it was still possible to recover it BUT , now this option has been removed from my V6, and i assume all V6 boxes!

[nodrogd]

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@bigguy283 wrote:

hi sad to say im back!
just tried to watch my recording on my pc in the "saved" folder only to find out, "WATCH ON TV" is the only option!!!   how is this any good to me?

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This is a broadcaster imposed restriction I'm afraid.

TV Go will only allow you to watch recordings on a portable device, as giving access to PCs can allow illegal copies of the programmes to be made. TV Control has the same restriction.

[bigguy283]

hi nodrod!
if this is a broadcaster restriction, how comes the tv control app let me do it from my V6 box?
The TV CONTROL app worked fine on my galaxy s9 ,and let me acces my recordings and screenshare onto my smart lg tv.  ALL SKYSPORTS RECORDINGS also.

This crappy 360box and the tvgo app will not let me watch any recorded channel even itv ch4 .  how infuriating.  
ITS THE 360 box THAT IS THE PROBLEM

[bigguy283]

 it's not the control function i'm talking about alone,   in the actuall TV CONTROL app, there were functions to acces your V6 box recordings and play them on galaxy s9 and even SMARTVIEW with your smart tv ,  so watch them full screen on any tv in your home!!

this is not possible using the TVGO app on your mobile device!! you cannot SMARTVIEW  to smart tv

[wisedroid]

It might be worth your while raising a formal complaint through their complaints form. They actually got back to me really quickly.

https://my.virginmedia.com/my-cases/make-a-complaint

[nodrogd]

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@bigguy283 wrote:

hi nodrod!
if this is a broadcaster restriction, how comes the tv control app let me do it from my V6 box?
The TV CONTROL app worked fine on my galaxy s9 ,and let me acces my recordings and screenshare onto my smart lg tv.  ALL SKYSPORTS RECORDINGS also.

This crappy 360box and the tvgo app will not let me watch any recorded channel even itv ch4 .  how infuriating.  
ITS THE 360 box THAT IS THE PROBLEM

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It could as there is a currently a loophole in the android operating system that nobody has got round to plugging yet.

[wisedroid]

As per my message in your other thread - I think your best bet in terms of getting reverted back is to raise a formal complain or ask for your support case to be escalated. In my view given the circumstances you have a good argument for this and there is no technical blocker

edit - obviously it is still a long shot given their policy but it is worth formalising your ask and experience you’ve had 

[bigguy283]

many thanks for all your help!
i have submited a complaint form as you have linked to, lets hope i can get a V6 box , the actual box that is on my contract and the only usable box for me .
thanks again

[bigguy283]

WISEDTOID many thanks, i have submitted a formal complaint via the online link you supplied, so now i just have to wait and hope they agree, i should get the box on my contract which is what i pay for!.  Its just so dissapointing the so call super 360 upgrade is so bad for me, its practically unusable to us, even the remote control is so hard for us to see and use in comparison to the V6 remote. THANKS AGAIN

[Roger_Gooner]

Your complaint is a waste of time as your V6 is not contractual. Let's take my example: I have Bigger Volt bundle + Sports & Movies SD with a V6, but the V6 is just the box which delivers TV, VOD, apps and games, and VM is perfectly entitled to change the box for an equivalent or a better one. In this case VM is in the process of migrating all TiVos and V6s to 360s in order to reduce costs and simplify support. As with all migrations there are pluses and minuses, but it's not something you can stop.

[wisedroid]

No worries! Happy to help - good luck!